RosterHQ help
How do I…?
Everything below is written for the person doing the job — no jargon. Jump to your role: Parents · Stat keepers · Coaches · Athletic directors
For parents & fans
You don't need an account, an app, or a password. Ever.
- How do I watch a game?
Open the link your coach or school shared — that's it. The score and every play update on their own while the game is on. Bookmark the page; it's the same link all season.
- Why isn't my kid's name showing on the public page?
Because you haven't said yes yet. Nothing about an athlete is shown publicly until their guardian chooses what may appear — everything, some things, or nothing. Ask your coach for your consent link, tap it, and decide. Your choice takes effect immediately and you can change it any time. That decision belongs to you, not the school, and not us.
- The page says "Reconnecting" — is it broken?
No. That flashes for a second while the live connection starts, and on weak stadium wifi the page quietly falls back to checking every few seconds. The score still moves.
For stat keepers
You're the most important person in the product, and your whole training takes one minute.
- How do I sign in?
- Open the link your coach texted you.
- Tap your name.
- Enter your 4-digit PIN. You're in — no account, no email.
- How do I score a game?
- Tap Go live when the game starts — parents can watch from that second.
- Tap the play, then tap the kid. Yards when it asks. That's the whole job.
- For passes, pin the quarterback once — it saves you a tap on every play.
- Use Who has the ball to show possession on the parent page (one tap, optional).
- Tap End game when it's over, and confirm the final score.
- The other team isn't on RosterHQ. How do I get their stats in?
Open Their stats — the card just above the play buttons. It states what is happening now and gives you three choices:
- Just their score.The default, and the right answer for most games. Tap the TD / FG / +2 buttons under their score when they put points up. Nothing to set up, and your own team's box score is complete either way.
- Keep their stats too. You record both sidelines. Add their jersey numbers, and a Us / Them switch appears above the plays — everything works the same on either side, undo included. Their box score then shows up beside yours on the live page.
- They're on RosterHQ. Their own scorekeeper covers their side and there is nothing for you to do. A coach links the two games from the console.
- How do I put in the other team's roster?
Tap Their stats above the play buttons, choose Keep their stats too, and their number pad opens underneath. Two ways in, and both take under a minute:
- Type them. Thumb the numbers in separated by spaces — 7 22 55 3 — and tap Add. This is the fast path; you can do it from the stands while the teams warm up.
- Shoot their program. Tap Scan their program, photograph the roster page or the back of the program, and it reads the numbers off it. Check what it found before you add it — a blurry photo misses numbers, and you can always type the rest.
You do not need it finished before kickoff. A number you have not added yet gets added automatically the first time you tap it, so a kid coming off the bench in the third quarter never blocks you.
Jersey numbers only — never names.Not typed, not from the photo. We have no permission from the other school's families for anything more, and a number is what a box score has always printed.
- I tapped the wrong thing. How do I fix it?
Scroll to the Play-by-play table at the bottom. Every play has an Undo — not just the last one. Undo reverses the play exactly, score included, and shows a Redo if you change your mind. Nothing is permanent, so never be afraid to tap.
- I ended the game by mistake!
Tap Reopen gameon the scoreboard — it's right there on the final screen. Fix whatever needs fixing, then end it again.
- I forgot my PIN.
Ask your coach — they can set you a new one in ten seconds from their console.
For coaches
Sign in at /console/login with the email your school invited. Everything for your team lives under one roof: Roster · Games · Keepers & PINs.
- How do we get the OTHER team's stats?
Three options, and you can set this up before game day so your scorekeeper never has to think about it. Open your team → Games→ the game, and use the Their stats card at the top.
- Just their score — the default. Your keeper taps the score buttons when the opponent scores. Most games are this, and your own box score is complete either way.
- Keep their stats too— your keeper records both sidelines. Add the opposing jersey numbers here the night before (type them, or photograph their program) and it is already done when your keeper arrives. Numbers only; we never store names for another school's kids.
- They're on RosterHQ — link the two games from Gamesand each school's own scorekeeper covers their own side. Both teams keep their own roster and their own stats; the live page simply shows both. Either school can unlink at any time.
Your keeper sees the same card on their phone and can change the answer at kickoff — they are the one who finds out whether the other team brought anybody.
- How do I get my roster in?
Open your team → Roster. Three ways, all equal:
- Photograph a roster — point your phone at the printed program or a whiteboard. We read it; you check every row before anything saves (tap any cell to fix it, toggle positions, add anyone missed).
- Upload a CSV — any spreadsheet with a name column.
- Paste a list — straight from Notes or an email.
Imported players stay offpublic pages until each guardian consents — that's automatic and it protects you.
- How do I add a stat keeper?
- Team → Keepers & PINs.
- Type their name, give them a 4-digit PIN, tap Create keeper.
- Text them the keeper link on that page. Done — there's even a printable cheat sheet.
- How do I create a game, and how does it go live?
Team → Games → Add a game. The keeper takes it live from their screen with Go live when kickoff happens, and ends it with End game. Each game card shows exactly the actions that make sense for its state — upcoming, live, or final.
- How do parents get the live link?
Share your team's public page once — the Public page button is in your console header. The live tab lights up by itself whenever a game is on. One link, all season, no app.
- How do consent requests reach guardians?
Team → Consent & privacy. Every athlete has a private guardian link you can send by text or email. The guardian taps it and chooses what may be public. You never have to argue about it — the choice is theirs, recorded, and changeable any time.
For athletic directors
You run the school; coaches run their teams. Your console covers the school-wide pieces.
- How do I add a coach?
Console → Coaches & staff→ invite by email, scoped to their teams. A copyable sign-in link appears immediately — text it to them if the email doesn't land. They tap it, set a password, and they're in.
- How do I add a sport or team?
Console → Sports & teams. Check what you run — every sport works on day one. Sports without full stat modules still get schedules, live scores, and rosters; that's a feature, not a gap.
- How do I set our colors and crest?
Console → Site & settings. Two colors and a crest make every public page yours — the preview shows exactly what parents see, and we automatically keep text readable no matter your colors.
- What do I tell a worried parent about privacy?
"Nothing about your kid is public until you say so." Every athlete starts hidden; guardians choose what appears; under-13 stays private unless a guardian opts in; no ads, no trackers, ever. The printable one-pager at /privacy is written for exactly this conversation.